The User Onboarding Experience for Generative AI ‒ Learnovate Report
The research presented in this report includes findings from desktop research into the latest literature relating to GenAI
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The User Onboarding Experience for Generative AI –What can I do and how do I do it?
The purpose of this report is to identify what the user onboarding process may look like for non-technical people using Generative AI (GenAI) tools such as ChatGPT, which is currently being used across a range of contexts including education, research, media, and customer service. User onboarding is the process of educating new users on how to best use a new technology to solve their problems and satisfy their needs.
Project Overview
The purpose of this report is to identify what the user onboarding process may look like for non-technical people using Generative AI (GenAI) tools such as ChatGPT, which is currently being used across a range of contexts including education, research, media, and customer service. User onboarding is the process of educating new users on how to best use a new technology to solve their problems and satisfy their needs.
This report looks to identify how users engage with these types of tools and how they learn to use them, including where they go for guidance and support.
The research presented in this report includes findings from desktop research into the latest literature relating to GenAI, insights from the workshops conducted as part of the Learnovation Summit held in October 2023, and data from a survey shared by the Learnovate team with its wider network through social media in November 2023.